FAQ

When do I need to sign up?

Sign up before the end of the month to receive the following month’s edition.

For example:
If you subscribe anytime in January, your first mail will be the February Edition.

Each monthly edition is prepared in advance, so subscriptions placed after the month has ended will automatically begin with the next available edition.

When will my mail be sent?

Mail Club envelopes are sent out during the first week of each month.

Because every edition is packed and prepared with care, please keep in mind that your subscription does not ship immediately after signing up.

Once your envelope has been sent, you will get an email confirming it is on it's way. ✉️

How does shipping work?

All Mail Club envelopes are sent by regular stamped mail, so tracking is not available.

Shipping is already included in your subscription price.

Estimated delivery times after dispatch:

The Netherlands: approximately 2–7 business days
International: approximately 1–4 weeks

International delivery times can vary depending on the destination and local postal service. Stamped mail can occasionally experience delays, especially around holidays.

Do you ship internationally?

Yes! ♡

Keep Forever Studio Mail Club ships within the Netherlands and internationally.

Please make sure your country and full address are entered correctly during checkout.

How does billing work?

The Mail Club is a monthly subscription.

Your first payment is made when you subscribe. After that, your subscription automatically renews on the same date each month that you originally signed up.

For example, if you subscribe on January 14, your next payment will be taken on February 14.

If a payment is unsuccessful, you may receive a notification asking you to update or retry your payment method.

Can I change my address?

Yes. You can update your address through your customer portal or your account on the Keep Forever Studio website.

Please update your address before the end of the month/before the next edition has been shipped

Always double-check your address when checking out. Once an envelope has already been sent, I unfortunately cannot change or redirect the shipping address.

How do I cancel my subscription?

You can cancel your subscription through the customer portal or through your account on the Keep Forever Studio website.

You can cancel at any time, but please make sure to cancel before your next billing date if you do not want to be charged for another edition.

Any edition that has already been paid for and prepared will still be sent to you.

Can I return my Mail Club envelope?

Because each Mail Club edition contains stationery that is prepared and packed especially for that month, returns are generally not accepted for a change of mind.

If there is something wrong with your order, however, please contact me and I’ll be happy to take a look.

What if my mail hasn’t arrived?

Since Mail Club envelopes are sent with a stamp and do not include tracking, occasional postal delays can happen.

Please wait until the estimated delivery period has passed:

The Netherlands: up to approximately 7 business days
International: up to approximately 4 weeks

If your envelope still hasn’t arrived after this period, please get in touch so I can help you figure out what happened.

What if I entered the wrong address?

Please check your address carefully before completing checkout.

If you notice a mistake before your envelope has been shipped, update your address in the customer portal as soon as possible.

Once an envelope has already been sent, I unfortunately cannot redirect or replace it free of charge if the address entered at checkout was incorrect.

What if something arrives damaged or is missing?

Every envelope is packed by hand, but if something arrives damaged or an item is missing, please contact me with a photo and your order details.

I’ll do my best to make it right. ♡

Still have a question?

If your question isn’t answered here, feel free to contact Keep Forever Studio through email or Instagram DM.

I’ll be happy to help. ✉️